Terms of service
TERMS OF SERVICE
Last Updated: August 18, 2026
These Terms of Service (“Terms”) govern your access to and use of www.ivellora.com and your purchase of products offered through the website.
Ivellora is a trading name operated by 六安源启电子商务有限公司, translated for reference as Lu'an Yuanqi E-Commerce Co., Ltd., a company registered in the People’s Republic of China.
By visiting our website, creating an account, placing an order or otherwise using our services, you agree to these Terms and the policies referenced in them.
Please read these Terms carefully before using the website.
1. BUSINESS INFORMATION
Website and Trading Name:
Ivellora
Legal Company Name:
六安源启电子商务有限公司
English Translation for Reference:
Lu'an Yuanqi E-Commerce Co., Ltd.
Business Registration Number:
91341500MADYRYPQ3E
Registered Address:
Room 2001, Building 71, Hanlin No. 1 Residence,
Qingshuihe Subdistrict, Jin'an District,
Lu'an, Anhui 237000, China
Email:
support@ivellora.com
Phone:
+86 182 9788 6687
2. ELIGIBILITY
You must have reached the legal age required to enter into a contract in your country or region to place an order through this website.
If you allow a minor to use the website, you are responsible for supervising that use and for any order placed using your account or payment method.
You agree to provide current, complete and accurate information when placing an order or creating an account.
3. PRODUCTS
Ivellora sells prom dresses, bridesmaid dresses, formalwear, occasion dresses, accessories and related products.
Many of our dresses are prepared or made after an order is confirmed. Processing or production time is separate from shipping time.
We make reasonable efforts to describe and display our products accurately. However:
• Colors may appear different because of lighting, photography, screen settings, fabric type and dye-lot variation;
• Handmade products may have minor measurement or construction variations;
• Product packaging may change without affecting the product; and
• Product availability may change without notice.
Measurements, size charts, processing estimates and other information shown on individual product pages should be reviewed before ordering.
4. STANDARD AND CUSTOM SIZING
A standard-sized product is a product ordered using one of the standard sizes shown on the product page.
A custom-sized product is made using measurements submitted by the customer.
Customers are responsible for reviewing submitted sizes, colors, measurements and customization information before completing an order.
Custom-sized and customized products are subject to additional restrictions and are generally not returnable for change of mind, personal fit preference or incorrect measurements submitted by the customer.
Please review our Refund and Return Policy before ordering a custom-sized product:
https://www.ivellora.com/policies/refund-policy
5. ORDERS
Submitting an order is an offer to purchase the selected products.
An order is not accepted until:
• Payment has been successfully authorized;
• We have confirmed the order;
• Any required fraud or identity review has been completed; and
• We have confirmed that the product can be supplied.
We may decline or cancel an order for legitimate reasons, including:
• Product unavailability;
• Incorrect pricing or product information;
• Payment failure;
• Suspected fraud or unauthorized payment;
• An unsupported delivery destination;
• Incomplete customer information; or
• A request that we cannot reasonably fulfill.
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.
6. ORDER CHANGES AND CANCELLATIONS
You may request a change or cancellation within 24 hours after placing an order by contacting support@ivellora.com.
Requests are not automatically approved.
Once an order has entered production, preparation, processing or fulfillment, we cannot guarantee that it can be changed or cancelled.
Orders that have already been shipped cannot be cancelled.
Approved cancellations and refunds are handled according to our Refund and Return Policy:
https://www.ivellora.com/policies/refund-policy
7. PRICING AND CURRENCY
Unless otherwise stated, prices displayed on the website are shown in United States dollars (USD).
Prices, discounts and promotions may change without notice. The price charged is the price displayed during checkout when the order is submitted, subject to correction of obvious errors.
Product prices may not include:
• Customs duties;
• Import taxes;
• Sales, use or similar taxes;
• International transaction fees;
• Currency conversion charges; or
• Other charges imposed by a government, bank or payment provider.
Any applicable shipping charge will be displayed during checkout before payment is completed.
8. PAYMENT
Available payment methods are displayed during checkout and may vary by location.
By submitting payment information, you confirm that:
• You are authorized to use the selected payment method;
• The information provided is accurate and complete; and
• You authorize the applicable payment provider to charge the amount shown at checkout.
Payments may be processed by third-party payment providers. Ivellora does not store complete payment card numbers.
A payment may be declined or held for review by the card issuer, bank, payment provider or our fraud-prevention systems.
If you believe a payment has been charged incorrectly, please contact support@ivellora.com.
9. SHIPPING AND DELIVERY
Processing time and shipping time are separate.
Most dresses require approximately 7–10 business days for processing or production. Standard shipping after dispatch generally takes approximately 7–15 business days.
Free standard shipping is available for orders delivered within the United States.
Shipping estimates are not guarantees and may be affected by customs, carriers, public holidays, weather, remote destinations or other circumstances outside our reasonable control.
International customers may be responsible for customs duties, import taxes and other destination-country charges.
Complete shipping conditions are available in our Shipping Policy:
https://www.ivellora.com/policies/shipping-policy
10. RETURNS AND REFUNDS
Eligible standard-sized products may be returned when the requirements of our Refund and Return Policy are satisfied.
All returns require prior authorization. Customers must contact support@ivellora.com before returning a product.
The authorized return address may vary according to the order, product and delivery destination.
Do not return products to the address shown on the package or to our registered business address unless our customer service team specifically instructs you to do so.
Custom-sized products, customized products, color swatches and products showing signs of wear, washing, alteration or damage are generally not returnable, except where required by applicable law or when we confirm a qualifying defect or error.
Complete return, cancellation and refund conditions are available at:
https://www.ivellora.com/policies/refund-policy
11. CUSTOMER RESPONSIBILITIES
You are responsible for:
• Selecting the correct product, size, color and quantity;
• Providing accurate measurements for custom-sized products;
• Providing a complete shipping address and telephone number;
• Checking processing and delivery estimates before ordering;
• Monitoring tracking information after dispatch;
• Paying applicable customs duties and import taxes;
• Following product care instructions; and
• Contacting us promptly if there is a problem with an order.
We are not responsible for delays or additional costs caused by incomplete or inaccurate information provided by the customer.
12. ACCOUNTS AND SECURITY
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.
Please notify us promptly if you believe your account has been accessed without authorization.
We may restrict or suspend an account where reasonably necessary to protect customers, prevent fraud, comply with law or enforce these Terms.
13. ACCEPTABLE USE
You may use the website only for lawful personal shopping and informational purposes.
You may not:
• Use the website for fraud or unlawful activity;
• Submit false or misleading information;
• Attempt to gain unauthorized access to the website or another customer’s account;
• Introduce viruses, malicious code or disruptive technology;
• Interfere with the operation or security of the website;
• Collect customer information without authorization;
• Use automated systems to place fraudulent or abusive orders;
• Copy or commercially exploit website content without permission; or
• Infringe the intellectual property, privacy or other rights of any person.
We may restrict access or cancel fraudulent or abusive orders when reasonably necessary.
14. INTELLECTUAL PROPERTY
Website content, including text, photographs, graphics, product descriptions, page layouts, logos and original design elements, is owned by or licensed to Ivellora and its operator unless otherwise stated.
You may view and use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, sell or commercially exploit protected website content without prior written permission.
Nothing in these Terms represents that Ivellora is a registered trademark in every country or region.
15. CUSTOMER CONTENT AND FEEDBACK
If you voluntarily provide a review, photograph, comment or other content, you confirm that:
• You have the right to provide it;
• It does not violate another person’s rights;
• It is not unlawful, misleading, defamatory or harmful; and
• It does not contain malicious code.
We may use customer feedback to provide customer support and improve our products and services.
We will not use identifiable customer photographs for public marketing without appropriate permission.
16. THIRD-PARTY SERVICES
The website may use or link to services operated by third parties, including Shopify, payment providers, shipping carriers and analytics providers.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for the independent operation of third-party websites or services, except to the extent responsibility cannot be excluded under applicable law.
17. PRIVACY
Our collection and use of personal information are governed by our Privacy Policy:
https://www.ivellora.com/policies/privacy-policy
The Privacy Policy explains the types of information we collect, how we use it, when it may be shared and how customers may exercise applicable privacy rights.
18. ERRORS AND AVAILABILITY
Information on the website may occasionally contain errors concerning product descriptions, pricing, promotions, availability, processing time or shipping.
We may correct errors and update information when reasonably necessary.
If a material error affects an order that has already been submitted, we will contact the customer and provide an appropriate option, such as confirming the corrected information or cancelling the affected order for a refund.
19. DISCLAIMER
We make reasonable efforts to keep the website accurate, secure and available. However, website access may occasionally be interrupted because of maintenance, technical problems or events outside our control.
To the maximum extent permitted by law, the website is provided on an “as available” basis.
Nothing in these Terms excludes warranties, remedies or consumer protections that cannot legally be excluded.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Ivellora and its operator will not be liable for indirect, incidental or consequential loss that was not reasonably foreseeable when the order was placed.
Nothing in these Terms limits or excludes liability for:
• Fraud or fraudulent misrepresentation;
• Intentional misconduct;
• Personal injury caused by negligence where liability cannot legally be excluded;
• A failure to provide mandatory consumer rights; or
• Any other liability that cannot be limited or excluded by law.
For claims relating to an individual order, our aggregate liability will not exceed the amount paid for the affected order, except where applicable law requires otherwise.
21. FORCE MAJEURE
We are not responsible for failure or delay caused by events outside our reasonable control, including natural disasters, severe weather, war, civil unrest, epidemics, government action, customs delays, carrier disruption, labor disputes, internet failures or supply-chain interruptions.
If such an event materially affects an order, we will make reasonable efforts to notify the customer and provide an appropriate solution.
22. GOVERNING LAW
These Terms and transactions made through the website are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.
Before beginning formal proceedings, customers are encouraged to contact support@ivellora.com so that we can attempt to resolve the matter.
Subject to mandatory consumer laws, disputes that cannot be resolved through reasonable communication will be submitted to a competent People’s Court with jurisdiction in Lu’an City, Anhui Province, People’s Republic of China.
Nothing in this section deprives a consumer of mandatory rights or remedies available under the laws of the consumer’s place of residence where those rights cannot legally be waived.
23. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our services, business practices or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date.
Changes will apply prospectively unless applicable law requires otherwise.
24. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.
25. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy and other policies referenced during checkout, form the agreement between the customer and Ivellora concerning the use of the website and applicable purchases.
26. CONTACT INFORMATION
Questions about these Terms may be sent to:
Ivellora
Operated by:
六安源启电子商务有限公司
(Lu'an Yuanqi E-Commerce Co., Ltd., English translation for reference)
Business Registration Number:
91341500MADYRYPQ3E
Registered Address:
Room 2001, Building 71, Hanlin No. 1 Residence,
Qingshuihe Subdistrict, Jin'an District,
Lu'an, Anhui 237000, China
Email:
support@ivellora.com
Phone:
+86 182 9788 6687
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)