You may request a return for an eligible item within 30 calendar days after delivery.
Returned products must be unworn, unwashed, unaltered and unused, with all original tags and packaging included.
All returns require prior authorization. Please email support@ivellora.com before returning any product. We will provide an authorized return address based on your order.
Do not return products to the address shown on the package or to our registered business address unless our customer service team specifically instructs you to do so.
Customers are responsible for return shipping costs when returning an eligible product because of size selection, color selection, personal preference or change of mind.
Custom-sized products, customized products, color swatches and products showing signs of wear, washing, alteration or damage are generally not returnable.
If your product arrives damaged, materially defective or incorrect, contact us within seven calendar days after delivery and provide your order number and clear photographs of the issue.
We do not currently provide direct exchanges for personal size or color preference. You may return an eligible product and place a new order for the preferred option.
Approved refunds are returned to the original payment method. After a refund is issued, banks and payment providers may require an additional 5–10 business days to post the funds.
For complete conditions and exclusions, please read our Refund and Return Policy.
