About Us
About Ivellora
Ivellora is an online occasionwear store serving customers in the United States and other supported international markets.
Our collections include prom dresses, bridesmaid dresses, wedding guest dresses, evening dresses, bridal styles, mother-of-the-bride dresses and selected accessories.
Our Shopping Experience
Formalwear purchases depend on important details such as size, color, processing time and event date. Our goal is to make these details clear before customers place an order.
Product pages provide available information about:
- Product style and materials;
- Available colors and sizes;
- Standard and custom sizing options;
- Estimated processing or production time;
- Estimated shipping time; and
- Applicable return restrictions.
Standard and Custom Sizing
Eligible products may be available in standard sizes or custom sizing based on customer-submitted measurements.
Customers should carefully review the product page, size chart and measurement instructions before ordering. Custom-sized and customized products are subject to additional return restrictions because they are prepared using information provided by the customer.
Complete conditions are available in our Refund and Return Policy.
Processing and Delivery
Many Ivellora dresses are prepared or made after an order is confirmed. Processing or production time is separate from shipping time.
Most dresses require approximately 7–10 business days for processing or production. After dispatch, standard shipping generally takes approximately 7–15 business days.
Please review our Shipping Policy before ordering for a specific event date.
Customer Support
Our customer service team can assist with product information, sizing, order status, shipping and eligible return requests.
Email: support@ivellora.com
Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)
