Privacy policy
PRIVACY POLICY
Last Updated: August 18, 2026
This Privacy Policy describes how Ivellora collects, uses, stores and discloses personal information when you visit, use or make a purchase from www.ivellora.com, communicate with us or otherwise use our products and services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
1. BUSINESS AND WEBSITE OPERATOR
Ivellora is a trading name operated by:
Legal Company Name:
六安源启电子商务有限公司
English Translation for Reference:
Lu'an Yuanqi E-Commerce Co., Ltd.
Business Registration Number:
91341500MADYRYPQ3E
Country of Registration:
People’s Republic of China
Registered Address:
Room 2001, Building 71, Hanlin No. 1 Residence,
Qingshuihe Subdistrict, Jin'an District,
Lu'an, Anhui 237000, China
Email:
support@ivellora.com
Phone:
+86 182 9788 6687
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)
In this Privacy Policy, “Ivellora,” “we,” “us” and “our” refer to the website operator identified above.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer products and services to customers.
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information collected through:
• www.ivellora.com;
• Our online store and checkout;
• Customer accounts;
• Orders and transactions;
• Customer service communications;
• Email subscriptions and marketing communications;
• Product reviews, surveys and promotions;
• Returns, refunds and warranty or quality claims; and
• Other interactions with Ivellora that refer to this Privacy Policy.
This Privacy Policy does not apply to third-party websites, platforms or services that operate under their own privacy policies.
3. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us, the products or services you use and the laws that apply where you live.
We may collect the following categories of personal information.
3.1 Contact Information
We may collect:
• Your full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Other contact information you provide.
3.2 Order and Transaction Information
We may collect:
• Products viewed, selected or purchased;
• Product size, color and customization selections;
• Order number;
• Order date and status;
• Purchase amount;
• Discounts and promotional codes;
• Shipping method;
• Delivery and tracking information;
• Return, cancellation and refund information; and
• Communications concerning an order.
3.3 Payment Information
Payments are processed by Shopify and other authorized payment service providers.
Depending on the payment method, payment providers may collect:
• Payment card information;
• Billing details;
• Payment account information;
• Transaction authorization information;
• Payment confirmation;
• Fraud-prevention information; and
• Other information required to process the transaction.
Ivellora does not normally store complete payment card numbers or card security codes.
3.4 Account Information
If you create a customer account, we may collect:
• Your name;
• Email address;
• Login credentials;
• Saved addresses;
• Order history;
• Preferences;
• Wishlist or saved product information; and
• Account activity.
You are responsible for keeping your login credentials confidential.
3.5 Sizing and Customization Information
When you purchase a custom-sized or customized product, we may collect measurements and preferences you submit, including:
• Height;
• Bust measurement;
• Waist measurement;
• Hip measurement;
• Hollow-to-floor measurement;
• Shoe height;
• Dress length preferences; and
• Other measurements or instructions required to prepare your order.
We use this information to produce, review and fulfill your custom order.
Please do not submit health information or other sensitive personal information that is not necessary to prepare your order.
3.6 Customer Service Information
When you contact us, we may collect:
• Your name and contact information;
• Order number;
• Details of your question or complaint;
• Photographs or videos of products and packaging;
• Return or refund information;
• Records of our communications; and
• Other information you choose to provide.
3.7 Device and Usage Information
When you access our website, we and our service providers may automatically collect:
• IP address;
• Browser type;
• Device type;
• Operating system;
• Device identifiers;
• Internet service provider;
• Approximate location derived from an IP address;
• Pages viewed;
• Links clicked;
• Referring website;
• Search activity;
• Cart activity;
• Date and time of access;
• Session information; and
• Information about how you interact with the website.
3.8 Marketing and Preference Information
We may collect:
• Email subscription preferences;
• Marketing consent records;
• Product interests;
• Advertising interaction information;
• Survey responses;
• Promotion entries; and
• Communication preferences.
3.9 Information from Third Parties
We may receive personal information from:
• Shopify;
• Payment service providers;
• Shipping carriers;
• Fulfillment and logistics providers;
• Fraud-prevention providers;
• Analytics providers;
• Advertising and marketing partners;
• Customer service providers;
• Social media platforms;
• Business partners; and
• Other service providers that support our operations.
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, contact us, request a return, subscribe to marketing or submit information;
• Automatically through cookies and similar technologies when you use the website;
• From Shopify and other service providers that operate parts of our ecommerce services;
• From payment providers when a payment is authorized, declined, refunded or disputed;
• From shipping carriers and logistics providers when an order is dispatched or delivered;
• From fraud-prevention and security providers;
• From advertising and analytics partners, subject to applicable law; and
• From publicly available or legally permitted sources.
5. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
5.1 Providing Products and Services
We use personal information to:
• Process and fulfill orders;
• Confirm payments;
• Prepare standard-sized, custom-sized or customized products;
• Arrange shipping and delivery;
• Send order and tracking notifications;
• Process returns, cancellations and refunds;
• Manage customer accounts;
• Provide customer service;
• Respond to questions and complaints; and
• Maintain records concerning transactions.
5.2 Personalizing and Improving Our Services
We may use information to:
• Remember preferences;
• Maintain shopping cart and account functionality;
• Recommend relevant products;
• Understand customer interests;
• Improve website navigation;
• Improve product descriptions and sizing information;
• Evaluate website performance; and
• Develop or improve products and services.
5.3 Security and Fraud Prevention
We may use information to:
• Verify transactions;
• Identify suspicious activity;
• Prevent unauthorized payments;
• Protect customer accounts;
• Investigate fraud, abuse or security incidents;
• Enforce our policies and agreements; and
• Protect Ivellora, customers, service providers and other persons.
5.4 Communications
We may use information to:
• Respond to customer requests;
• Send order confirmations;
• Send processing and shipping updates;
• Notify you about returns and refunds;
• Provide account or security notices;
• Respond to privacy requests; and
• Communicate important changes to our services or policies.
5.5 Marketing and Advertising
Where permitted by law, we may use personal information to:
• Send promotional emails;
• Provide product recommendations;
• Measure marketing performance;
• Understand the effectiveness of advertisements;
• Display advertising that may be relevant to your interests; and
• Build or use advertising audiences through service providers.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
If you unsubscribe from marketing, we may still send transactional or service-related messages concerning your account or orders.
5.6 Legal and Compliance Purposes
We may use information to:
• Comply with applicable laws;
• Respond to valid legal requests;
• Maintain tax, accounting and transaction records;
• Exercise or defend legal claims;
• Enforce our Terms of Service and other policies;
• Cooperate with regulators, courts or law-enforcement authorities; and
• Protect our legal rights and the rights of others.
6. LEGAL BASES FOR PROCESSING
Where applicable law requires a legal basis for processing personal information, we may rely on:
• Performance of a contract, including processing and fulfilling an order;
• Steps taken at your request before entering into a contract;
• Compliance with legal obligations;
• Our legitimate interests in operating, securing and improving our business;
• Your consent, including consent for certain marketing or advertising activities; and
• Establishing, exercising or defending legal claims.
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.
7. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients when reasonably necessary.
7.1 Shopify
Our store is hosted by Shopify.
Shopify processes personal information to provide ecommerce, checkout, account, security, analytics and related services.
Information submitted through our website may be transmitted to and processed by Shopify and its service providers in countries other than your country of residence.
For more information about Shopify’s privacy practices, visit:
https://privacy.shopify.com/en
7.2 Payment Service Providers
We may disclose transaction and order information to payment providers, banks, card networks and fraud-prevention providers to:
• Process payments;
• Verify transactions;
• Prevent fraud;
• Process refunds;
• Respond to payment disputes; and
• Comply with financial regulations.
7.3 Shipping and Fulfillment Providers
We may provide information such as your name, delivery address, telephone number, email address and order details to:
• Shipping carriers;
• Freight providers;
• Customs brokers;
• Fulfillment providers;
• Warehouses;
• Production partners; and
• Local delivery companies.
This information is used to prepare, ship, clear through customs and deliver your order.
7.4 Service Providers
We may disclose information to service providers that assist with:
• Website hosting;
• Cloud storage;
• Information technology;
• Customer service;
• Email delivery;
• Analytics;
• Security;
• Fraud prevention;
• Order management;
• Product reviews;
• Marketing;
• Advertising;
• Accounting;
• Legal compliance; and
• Business operations.
Service providers are authorized to process information only for permitted business purposes and subject to applicable contractual or legal obligations.
7.5 Marketing and Advertising Partners
Where permitted by law, we may disclose identifiers, device information, website activity and purchase-related information to marketing or advertising providers.
Some privacy laws may describe certain targeted advertising disclosures as a “sale,” “sharing” or use for targeted advertising even if no money is exchanged.
You may have the right to opt out of these activities as described in the “Your Privacy Rights” section below.
7.6 Business Transfers
Personal information may be disclosed as part of a business transaction, including:
• A merger;
• Acquisition;
• Financing;
• Reorganization;
• Sale of assets;
• Insolvency proceeding; or
• Transfer of all or part of our business.
7.7 Legal and Safety Disclosures
We may disclose personal information when reasonably necessary to:
• Comply with law;
• Respond to a court order or legally valid request;
• Investigate suspected fraud or unlawful conduct;
• Protect the safety and security of customers or others;
• Enforce our agreements and policies; or
• Establish, exercise or defend legal claims.
7.8 With Your Direction or Consent
We may disclose information when you request, direct or consent to the disclosure.
8. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, software development kits, local storage and similar technologies.
These technologies may be used to:
• Operate the website;
• Maintain shopping cart functionality;
• Keep customers signed in;
• Remember preferences;
• Process checkout;
• Prevent fraud;
• Measure website performance;
• Understand website usage;
• Personalize content;
• Measure marketing results; and
• Provide advertising, where permitted.
Cookies may include:
8.1 Necessary Cookies
Necessary cookies support essential functions such as:
• Website security;
• Account login;
• Shopping cart;
• Checkout;
• Fraud prevention; and
• Customer privacy preferences.
Disabling necessary cookies may prevent parts of the website from functioning properly.
8.2 Analytics Cookies
Analytics cookies help us understand how visitors use the website and identify opportunities to improve performance and customer experience.
8.3 Functional Cookies
Functional cookies remember choices and preferences, such as language, region or account settings.
8.4 Advertising Cookies
Where permitted, advertising cookies may be used to measure advertisements and provide marketing based on website activity or product interests.
You may manage cookies through:
• Your browser settings;
• Any cookie or privacy preference tool displayed on our website; and
• Applicable opt-out mechanisms provided by advertising or analytics services.
Browser controls vary, and blocking cookies may affect website functionality.
9. TARGETED ADVERTISING, SALE AND SHARING
Depending on where you reside, disclosure of personal information for targeted advertising may be considered a “sale” or “sharing” under applicable privacy law.
We do not sell personal information in exchange for money.
However, we may use analytics and advertising services that receive identifiers, device information, website activity or purchase-related information to measure advertising or provide relevant marketing.
Where required by law, you may request to opt out of:
• The sale of personal information;
• The sharing of personal information;
• Targeted advertising; or
• Certain profiling activities.
You may submit a request by:
• Using an available privacy preference or opt-out tool on our website; or
• Emailing support@ivellora.com with the subject line “Privacy Opt-Out Request.”
Where legally required and technically supported, we may recognize a Global Privacy Control signal as an opt-out request for the browser or device sending the signal.
10. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites or services operated by third parties.
We do not control the privacy, security or content of third-party services.
When you leave our website or use a third-party service, that third party’s privacy policy and terms may apply.
We encourage you to review the privacy policies of third-party services before providing personal information.
11. SECURITY
We use reasonable administrative, technical and organizational safeguards designed to protect personal information.
However, no website, transmission method or storage system is completely secure. We cannot guarantee absolute security.
You are responsible for:
• Keeping account credentials confidential;
• Using a strong and unique password;
• Protecting devices used to access your account; and
• Notifying us if you suspect unauthorized account access.
Please do not send complete payment card numbers, passwords or other highly sensitive information through ordinary email.
12. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
• Provide our services;
• Fulfill orders;
• Maintain transaction records;
• Manage returns, refunds and disputes;
• Comply with tax, accounting and legal obligations;
• Prevent fraud;
• Enforce agreements; and
• Establish, exercise or defend legal claims.
Retention periods depend on the type of information, the nature of the transaction and applicable legal requirements.
When information is no longer reasonably required, we may delete it, anonymize it or securely restrict further processing, subject to applicable law and technical limitations.
13. INTERNATIONAL DATA TRANSFERS
Ivellora operates from the People’s Republic of China and serves customers in multiple countries and regions.
Shopify, payment providers, shipping providers and other service providers may process personal information in countries other than the country where you live.
These countries may have privacy laws that differ from those in your country.
Where required, we use or rely on legally recognized transfer mechanisms, contractual protections, adequacy decisions, consent or other permitted grounds for international transfers.
If personal information is transferred from the European Economic Area, Switzerland or the United Kingdom to a country that has not been recognized as providing an adequate level of protection, applicable safeguards may include standard contractual clauses or equivalent legal mechanisms.
14. CHILDREN’S PRIVACY
Our website and products are not directed to children who are not legally permitted to enter into online purchase contracts.
We do not knowingly collect personal information directly from children under the age of 13 in the United States or below the applicable minimum age in another jurisdiction without legally required authorization.
If you are a parent or guardian and believe that a child has provided personal information without appropriate authorization, contact support@ivellora.com.
We will review the request and delete or restrict the information where required by law.
15. YOUR PRIVACY RIGHTS
Depending on where you live, you may have some or all of the following rights:
• The right to know whether we process your personal information;
• The right to access personal information we hold about you;
• The right to request correction of inaccurate personal information;
• The right to request deletion of personal information;
• The right to receive a portable copy of certain information;
• The right to restrict certain processing;
• The right to object to certain processing;
• The right to withdraw consent;
• The right to opt out of targeted advertising;
• The right to opt out of the sale or sharing of personal information;
• The right to appeal certain decisions concerning a privacy request; and
• The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.
These rights are not absolute. We may decline or limit a request where permitted by law, including when information must be retained for:
• Completing a transaction;
• Complying with law;
• Preventing fraud;
• Protecting security;
• Maintaining legal claims; or
• Exercising another legally permitted purpose.
16. HOW TO EXERCISE YOUR PRIVACY RIGHTS
To submit a privacy request, email:
support@ivellora.com
Recommended email subject:
Privacy Rights Request
Please include:
• Your full name;
• The email address associated with your account or order;
• Your country and state or province of residence;
• The right you wish to exercise;
• Your order number, if relevant; and
• A description of your request.
We may request information reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.
If we cannot verify your identity, we may be unable to complete certain requests.
Where permitted, you may appoint an authorized agent to submit a request. We may require evidence that the agent has authority to act for you and may ask you to verify your identity directly.
We will respond within the period required by applicable law.
17. UNITED STATES PRIVACY RIGHTS
Residents of certain United States states may have additional rights concerning:
• Access;
• Correction;
• Deletion;
• Data portability;
• Targeted advertising;
• Sale or sharing of personal information;
• Certain profiling activities; and
• Appeals of privacy request decisions.
Depending on applicable law, categories of personal information processed during the preceding 12 months may include:
• Identifiers;
• Contact information;
• Customer records;
• Commercial and transaction information;
• Internet or electronic activity;
• Approximate geolocation;
• Inferences concerning product interests; and
• Information submitted through customer service communications.
These categories may be disclosed to the service providers and recipients described in this Privacy Policy for business and commercial purposes.
We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising.
To submit an opt-out request, email support@ivellora.com with the subject line:
Privacy Opt-Out Request
18. EUROPEAN ECONOMIC AREA, UNITED KINGDOM AND SWITZERLAND
If you reside in the European Economic Area, United Kingdom or Switzerland, you may have rights including:
• Access to personal information;
• Correction;
• Deletion;
• Restriction;
• Objection;
• Data portability;
• Withdrawal of consent; and
• The right to lodge a complaint with a data protection authority.
You may object to processing based on legitimate interests and may withdraw consent for consent-based processing.
You may also have the right to complain to the data protection authority in the country where you live or work.
19. MARKETING COMMUNICATIONS
You may opt out of promotional email messages by clicking the unsubscribe link in the message.
You may also contact support@ivellora.com to update your marketing preferences.
After unsubscribing, you may continue to receive non-promotional communications, including:
• Order confirmations;
• Shipping updates;
• Return or refund notices;
• Account security messages;
• Customer service responses; and
• Legally required notices.
20. DO NOT TRACK
Some browsers provide a “Do Not Track” setting.
Because there is no universally accepted technical standard for responding to all Do Not Track signals, our website may not respond to every such signal.
Where legally required and technically supported, we may recognize Global Privacy Control signals as described in this Privacy Policy.
21. AUTOMATED DECISION-MAKING AND FRAUD PREVENTION
We and our payment or fraud-prevention providers may use automated tools to evaluate transactions for potential fraud, unauthorized payment or security risks.
These tools may consider information such as:
• Transaction amount;
• Billing and shipping information;
• Device information;
• IP address;
• Order history;
• Payment authorization results; and
• Patterns associated with suspected fraud.
A transaction may be declined, delayed or referred for additional review.
Where applicable law provides rights concerning solely automated decisions that produce legal or similarly significant effects, you may contact us to request additional information.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in:
• Our services;
• Business practices;
• Technology;
• Service providers; or
• Legal and regulatory requirements.
The revised policy will be posted on this page with an updated “Last Updated” date.
Where required by law, we will provide additional notice or request consent before a material change takes effect.
23. COMPLAINTS
If you have a complaint about how we process personal information, contact support@ivellora.com.
Please provide enough information for us to understand and investigate the concern.
Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority.
24. CONTACT INFORMATION
If you have questions about this Privacy Policy, our privacy practices or a request concerning your personal information, please contact:
Ivellora
Operated by:
六安源启电子商务有限公司
English Translation for Reference:
Lu'an Yuanqi E-Commerce Co., Ltd.
Business Registration Number:
91341500MADYRYPQ3E
Registered Address:
Room 2001, Building 71, Hanlin No. 1 Residence,
Qingshuihe Subdistrict, Jin'an District,
Lu'an, Anhui 237000, China
Email:
support@ivellora.com
Phone:
+86 182 9788 6687
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)
