Shipping policy
SHIPPING POLICY
Last Updated: August 18, 2026
This Shipping Policy applies to orders placed through www.ivellora.com. Ivellora is operated by Lu'an Yuanqi E-Commerce Co., Ltd. (六安源启电子商务有限公司), a company registered in China.
1. ORDER PROCESSING AND PRODUCTION TIME
Most Ivellora dresses are prepared or made after an order is confirmed.
Our standard processing and production time is approximately 7–10 business days.
Processing time begins after:
• Your order and payment have been successfully confirmed;
• All required size, color, shipping and customization information has been received; and
• Any order verification requested by Ivellora has been completed.
Processing time does not include shipping time. Orders placed during peak seasons, holidays or promotional periods may require additional processing time.
Ready-to-ship products may be dispatched sooner when stock is available. Estimated processing information shown on an individual product page takes priority if it differs from this general policy.
2. SHIPPING TIME
After an order has been processed and dispatched, standard shipping usually takes approximately 7–15 business days.
The estimated total time from order confirmation to delivery is generally 14–25 business days.
Delivery estimates are not guaranteed. Delivery may take longer because of customs inspections, carrier delays, severe weather, public holidays, remote destinations, incorrect address information or other circumstances outside our reasonable control.
3. SHIPPING COSTS
We provide free standard shipping on all orders delivered within the United States. No minimum purchase amount is required.
For orders delivered outside the United States, available shipping methods and any applicable shipping charges will be displayed at checkout before payment is completed.
We currently do not guarantee an express or expedited shipping service.
4. SHIPPING DESTINATIONS
We ship to most countries and regions supported by our checkout system and shipping partners.
Available shipping destinations are shown at checkout. If a destination cannot be selected during checkout, we are currently unable to deliver to that location.
Delivery to PO Boxes, APO/FPO addresses and certain remote areas depends on carrier availability. Some carriers may not support these destinations, and additional delivery time may be required.
5. SHIPPING CARRIERS
We work with international shipping partners and local delivery carriers selected according to the destination, package size and available service.
The final delivery carrier may vary by country or region. Carrier and tracking information will be provided after the order has been dispatched when available.
6. TRACKING INFORMATION
After your order has shipped, we will send a shipping confirmation email containing the available tracking information.
Tracking information may take several business days to update after dispatch. Customers are responsible for monitoring the tracking status and ensuring someone is available to receive the package where required.
If tracking has not updated for an extended period, please contact support@ivellora.com.
7. CUSTOMS DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country or region.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Ivellora does not control these charges and cannot predict their amount. Customers should contact their local customs authority for additional information before ordering.
Refusal to pay customs duties may result in the package being returned or abandoned. Any refund will be handled according to our Refund Policy after deducting any non-refundable shipping, customs, return or carrier charges incurred, where permitted by law.
8. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address, recipient name and telephone number.
Please contact us within 24 hours after placing the order if your shipping information needs to be corrected.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If an order cannot be delivered because of an incomplete or incorrect address provided by the customer, the customer may be responsible for redelivery, return and reshipping costs.
9. ORDER CHANGES AND CANCELLATIONS
You may request an order change or cancellation within 24 hours after placing the order by contacting support@ivellora.com.
A request is not automatically approved. Once an order has entered production, preparation or fulfillment, changes or cancellations may no longer be possible.
Orders that have already been shipped cannot be changed or cancelled.
Any approved cancellation or refund will be processed according to our Refund Policy.
10. LOST OR DAMAGED PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact support@ivellora.com as soon as possible.
Please provide:
• Your order number;
• A description of the problem;
• Photographs of the product and packaging for damaged deliveries; and
• Any relevant tracking or carrier information.
We may need to conduct an investigation with the shipping carrier. If the carrier investigation confirms that the package was lost or damaged in transit, we may offer a replacement or refund, depending on the circumstances and product availability.
Do not discard damaged products, labels or packaging until the claim has been reviewed.
11. PACKAGES MARKED AS DELIVERED
If tracking shows that a package has been delivered but you cannot locate it, please:
• Check the delivery address on your order;
• Ask household members, neighbors, reception desks or property management;
• Check safe delivery locations around the property; and
• Contact the shipping carrier for delivery details.
Please contact us if the package remains missing. We will assist with a carrier investigation where possible.
A delivered tracking status does not automatically qualify an order for an immediate refund or replacement. A resolution will be determined after reviewing the carrier information and circumstances.
12. UNDELIVERABLE OR REFUSED PACKAGES
A package may be returned to us because of an incorrect address, failed delivery attempts, refusal, unpaid customs charges or failure to collect the package.
If a package is returned, please contact us to discuss the available options. Additional shipping and return costs may be deducted from an eligible refund or charged before reshipment, where permitted by law.
13. CONTACT INFORMATION
If you have questions about shipping or an existing order, please contact:
Ivellora
Operated by:
Lu'an Yuanqi E-Commerce Co., Ltd.
(六安源启电子商务有限公司)
Business Registration Number:
91341500MADYRYPQ3E
Registered Address:
Room 2001, Building 71, Hanlin No. 1 Residence,
Qingshuihe Subdistrict, Jin'an District,
Lu'an, Anhui 237000, China
Email: support@ivellora.com
Phone: +86 182 9788 6687
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)