If you have questions about sizing, colors, shipping, returns or an existing order, our customer service team is here to help.
Customer Support
Email: support@ivellora.com
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)
We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays and peak seasons.
Order Inquiries
For questions about an existing order, please include:
- Your full name;
- Your order number;
- The email address used to place the order; and
- A clear description of your question.
If you are reporting an incorrect, damaged or defective product, please also include clear photographs of the product, label and packaging.
Returns
All returns require prior authorization. Please contact us before sending a product back.
After approving an eligible return request, our customer service team will provide an authorized return address based on the order, product and delivery destination.
Do not return products to the address shown on the shipping package or to our registered business address unless our customer service team specifically instructs you to do so.
Please review our Refund and Return Policy before requesting a return.
Shipping Information
For processing times, estimated delivery times, international duties and other delivery information, please review our Shipping Policy.
Business Information
Ivellora is a trading name operated by a company registered in the People’s Republic of China.
This registered address is provided for business identification. Customers must contact us before returning any product because the authorized return address may be different.
